Why do I need to enter my credit card?
Why do you ask for my credit card?
We ask for your credit card to avoid interruption of service after the trial period. It is also a measure to protect ourselves from bots that try to create hundreds of accounts automatically on the application to take advantage of the free credits. By asking for a card number, we are sure we are dealing with real humans and serious users who can commit to us in the long run if they like our product.
Will I pay anything?
No, you don't pay anything during the trial period. You can cancel your subscription at any time by clicking a button on your customer interface. If you do so during the trial period, you won't be charged. If you continue with us after the 7 days, you will be charged monthly or yearly (depending on the plan you choose).
Can I cancel easily?
Yes, you just need to click on the "Cancel subscription" button.
Are there any hidden fees?
No, there are no hidden fees. You have a free 7-day trial period, and after that, we charge you the subscription fee every month. You can cancel your subscription at any time, before or after the trial period, as soon as you no longer need it.
Is there a commitment?
No, there is no commitment. You can cancel your subscription at any time during the trial period without paying anything. And if you become a paying customer, you can cancel your subscription when you no longer need it.
Is it 100% secure?
We do not store card numbers and they never go through our servers. Cards registrations and encryptions are done by Stripe which is the reference worldwide. Scrap.io meets the highest PCI-DSS security standards because we never have access to card numbers.
What is your refund policy?
We know that some customers forget to cancel their subscription before the end of the trial period. That's why we will always refund our customers up to 30 days after a missed transaction. Of course, this only works if you are in good faith and did not use the application during the paid period.
I still don't trust you...
Scrap.io is a 7 days trial period without paying anything, clear prices with no hidden fees, the possibility to cancel your subscription at any time, and a 30 days refund policy without any discussion. Scrap.io is also hundreds of customers who have trusted us and have successfully downloaded thousands of leads from Google Maps.
If you still don't trust us, you should know that you are 100% covered by the network that issued your card (Visa/Mastercard/etc.). In case of a dispute, you just have to charge back a card transaction with your bank to get a refund. But it will not happen with Scrap.io, because we are always available, transparent, and attentive with our customers in case of problems.
Updated on: 18/10/2023