FAQ

Is there a commitment?

The subscription is without any commitment. You can cancel your subscription anytime by pressing a button in your customer interface or sending me a message to customer support. You will keep the access until the end of the period you paid for. Then the subscription will be automatically canceled.

Can I book a demo with a real human?

You can book a demo with me (the creator) here: https://calendly.com/julienarcin/scrap-io-demo

Can I see a demo file?

You can see a demo file here: https://docs.google.com/spreadsheets/d/1SRYe9q30RduX6ejvIereRsoMocnB_HGR_SuAhKJ61yY/edit?usp=sharing

Can I have a product tour?

You can have a product tour here: https://www.youtube.com/watch?v=d540jhx3B14

How to cancel my subscription?

You can cancel your subscription at any time by clicking the "Cancel Subscription" button at this address: https://scrap.io/app/user/subscriptions. You will retain access until the end of the current period.

How to activate my subscription during the trial?

You can exit the trial period and activate your subscription at any time by clicking the "Activate Subscription" button at this address: https://scrap.io/app/user/subscriptions.

How to upgrade my plan?

To upgrade to a higher plan, you can go here and choose the plan you're interested in: https://scrap.io/app/user/subscriptions?openPlans=1. By upgrading to a higher plan, your previous subscription will be refunded pro-rata for the unused time, the new subscription is charged and starts immediately.

Can I have a custom plan with feature A, B and C but with xxx credits?

Each of our users has different needs. Unfortunately, making a custom plan for each person is impossible. If you want to use one or more specific features of a plan, you have to choose that plan. Unfortunately, it is not possible to choose only one feature of a plan separately from the others.

I would like to have a custom Google Maps extraction.

For a custom extraction request, please fill out this form: https://sebhm.wispform.com/5c76bd47

Do you have a roadmap?

You can check our roadmap here: https://tisdev.notion.site/Public-roadmap-3cf477719cbd4afaab3b0110a2103b61

Can I suggest an improvement?

If you have a few minutes, you can fill out this form to help us with your suggestions: https://sebhm.wispform.com/f4ccb4bc

My credit card is not working, can I pay using something else?

I understand your frustration if one or more cards do not work. In most cases, it is your bank that does not let us take the card. However, we have no power over this, and we cannot offer any other means of payment. I am sorry, but I can't offer you any alternative solution.

Why don't I get the same results on your platform and on google maps?

The results on Google Maps and on our platform can be different because the search does not work the same way. On Google Maps, when you perform a specific search (for example: Restaurant in Paris), you may get results from similar categories (for example: sandwich shop) in nearby towns. You can also get results with names that match your search. On Scrap.io, by selecting a category and a city, you will only get businesses in that category in that specific city.

Updated on: 27/03/2023